Featured in the Boston Globe, Department of Revenue members want their computer systems fixed to serve families in need. Read more from the Boston Globe:
“[Department of Revenue Chapter President] Foley said the problems with the system have not been fixed, leaving front-line employees in the dark about what steps are being taken to remedy the breakdown.
This year’s glitches, Foley said, are affecting low-income parents, primarily mothers, who have had their child support payments pocketed by the state when they go on welfare, in accordance with state policy. They are eligible to resume collecting child support when they leave the welfare rolls.
But the parents have been not been getting the child support checks they are owed because the computer systems at the Department of Revenue and the Department of Transitional Assistance, which oversees welfare, are not communicating properly, union officials said.
Peter MacKinnon, president of Service Employees International Union Local 509, said he has received e-mails from 100 revenue department workers “overwhelmed with people coming to the offices” to complain about not getting child support after they get off welfare.
“Our concern is . . . that people aren’t getting their money,” MacKinnon said. “At the end of the day, we can bemoan a lousy computer system that needs to be fixed, but this is about families needing income to be able to take care of their kids, and we have a system where people aren’t getting what is owed to them, and that’s not OK.” – Boston Globe